Performance Angel Restructures Customer Service

The staff at Performance Angel is pleased to announce a new customer service and shipping system that was released on August 1, 2005.

In order to better serve you as a customer we’ve brought on a small team of customer service specialists to improve our customer service even further. The goal here is to keep you more in touch with your order inquiries, marker repair status and other questions. Our support team can be reached in one of three ways:

Email – service@performanceangel.com
Email (2) – shipping@performanceangel.com
AOL Instant Messenger – PerformanceAnge1
AOG PM – PerformanceAngel CSR
Please add both these account to your spam filter’s “safe senders” list to ensure proper delivery of all email correspondence.

The AIM account will typically be available from 10am-8pm EST (with intermittent windows of offline), please send us an IM and we’ll respond in a timely fashion. Contacting us via E-mail or PM will result in a response within 24-hours, typically much less.

In addition we’ve also developed a new shipping confirmation system to allow a more reliable form of contacting you when your order has been placed. Each night between the hours of 8:30 and 10:30pm EST an email will be dispatched that contains your package’s tracking/reference number. Inquiries on shipping information will only be available starting at 8:00pm on the night your order ships, please reserve inquiries for this information until after that time.

Effective, August 5th of 2005 all inquiries directed to 508-400-2007 will not be handled in our new service ticket system.

Currently, all orders are being shipped within 48-hours. All orders placed after Friday at 9:00am are not guaranteed to be processed before the weekend. Please allow lead times of ordering your equipment whenever possible.

Turn around time is currently:

Orders – 24 to 48 hours
Service – 4 to 5 business days*
Eye-Q mod – 8 to 10 business days*
*Please note that this is the minimum time that the marker is in our possession and does not include shipping (to or from) Performance Angel.

We are also offering an expedited service request for all markers that require same day or next day service. If you’re interested in this service please ensure to include your phone number (home/work & cell) with your order. You will be contacted by a member our technical support team.

For more information on what Performance Angel can do for you, check out www.performanceangel.com

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